account suspended

Bonjour

J'ai récemment créé un compte jotform et un formulaire. Voulant aller me connecter pour récupérer les résultats j'ai rencontré beaucoup de difficultés sous Opera GX. Depuis Chrome la connexion semble mieux se passer mais le site m'indique "Login Failed - SUSPENDED".

Pouvez-vous faire quelque chose pour m'aider ?

Merci d'avance

Cordialement,

Hi Zola12609,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and it seems to have been reviewed and the relevant team have found probable cause for the suspension. If you want to appeal for the suspension, please share the following information:

1. The URL where your forms are used.
2. Your website or evidence of affiliation with a recognized institution.
3. Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send these things above to reviewers@jotform.com with Thread #5497142 as your subject and we’ll let you know about the status of your account after we’ve done a thorough review of them.