Mise à niveau

Bonjour je souhaiterai mettre à niveau mon compte pour passer en bronze à 408$ par an, mais le paiement ne fonctionne pas.

Le message d'erreur m'invite à prendre contact avec vous.

Pouvez vous me renseigner s'il vous plait ?

Hi OllivierOBS,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry that this is happening. Can you please take a screenshot of the error message that you are getting and send it to us? We have a guide about how to do that here. Also, you can try using another credit card with another bank. Then try to upgrade your account again using this guide below:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

You can also upgrade your subscription on your account’s Upgrade/Billing page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

Keep us updated and let us know if you need any more help.