Jotforms ne marchent plus

  • FTEacadia
    Demandé le 31 août 2023 à 08:27

    Est-ce que les problèmes des formulaires sont résolus ? Hier ça ne marchait plus sur notre site.

    Merci

  • Ruan Jotform Support
    Répondu le 31 août 2023 à 09:13

    Hi FTEacadia,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you explain a bit more about the issue you're having with your forms so that I can have a better idea of what's going on and help you with this?

    Once we hear back from you, we'll be able to move forward with this.

  • FTEacadia
    Répondu le 31 août 2023 à 10:51

    Yesterday, it was impossible to update the jotforms, so people who wanted to fill in our online jotforms could not do so. I think this has been solved, as I'm now receiving completed forms.

    You can answer me in English, no problem.

    Thank you

  • Ruan Jotform Support
    Répondu le 31 août 2023 à 11:19

    Hi FTEacadia,

    Thanks for getting back to us. This might have only been a temporary issue. I've gone ahead and cleared your form caches. Can you keep monitoring it and let us know if anything changes?

    Keep us updated and let us know if you have any more questions.