Issue with Asana integration not working

  • capitalenumerique
    Demandé le 24 août 2023 à 16:17

    Bonjour,

    J'ai fait un formulaire ainsi qu'une intégration de ce formulaire vers Google Sheets et vers Asana. L'intégration Google Sheets fonctionne à merveille. Par contre, Asana ne fonctionne pas du tout. Voir capture d'écran pour voir ce que j'ai sélectionné pour l'intégration. Tout est rempli comme il se doit mais les réponses au formulaire ne s'affichent pas sur Asana.

    Merci de me venir en aide.

    Laurence

    Jotform Thread 5466239 Screenshot
  • Lorenz Jotform Support
    Répondu le 24 août 2023 à 21:52

    Hi Laurence,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to receive help in your native language, we can forward this ticket to our French Team. However, keep in mind that it could take longer to receive a response from them. 

    With that said, I do see you have your form integrated properly into Asana. Could you please re-integrate by removing and adding it back again to see if that'll help with the issue? There's a remove button there if you click Asana from your Integration page.

    Issue with Asana integration not working  Image 1 Screenshot 20

    Give it a try and let us know how it goes.

  • capitalenumerique
    Répondu le 25 août 2023 à 16:31

    Hi,

    I've already done that quite a few times now, always with the same result....

    We can continue in English it's ok.

    Laurence

  • Rhina Jotform Support
    Répondu le 25 août 2023 à 20:30

    Hi Laurence,

    Thanks for getting back to us. I tested the Asana integration on my form and was able to create a task as expected.

    Issue with Asana integration not working  Image 1 Screenshot 30

    Please make sure that the correct Workspace, Team and Project has been selected for your integration.

    Issue with Asana integration not working  Image 2 Screenshot 41

    If the issue still persist, can we ask for a screenshot of your Asana account showing the Project, team and workspace.

    As soon as we hear back from you, we can move forward with a solution.