Erreur 404 lors de l'affichage des fichiers téléchargés.

  • Brodame
    Demandé le 24 août 2023 à 12:09

    Bonjour,

    Nous avons créé un formulaire et il y a une question ou les personnes doivent laisser un document. Lorsqu'on clique sur le document une page d'erreur s'ouvre et ce, à chaque document, que ce soit un pdf ou un doc.

    Jotform Thread 5465186 Screenshot
  • Elbert_A Jotform Support
    Répondu le 24 août 2023 à 14:16

    Hi Brodame,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. You'll to be logged in to your Jotform account in order to view the uploaded files. If you want people filling out your form to be able to see their uploaded files without creating a Jotform Account, you can set it that way in your Account Settings. Let me show you how:

    1. Click on your Avatar/Profile Photo on the top-right side of the page, then click on Settings.
    2. Now, go to the Security tab and remove the check next to Require log-in to View Uploaded Files under the Privacy section. That’s it.

    Erreur 404 lors de laffichage des fichiers téléchargés Screenshot 20

    Give it a try and let us know if you need any other help.

  • Brodame
    Répondu le 28 août 2023 à 13:35

    Hello,

    Thank you very much it's change.