Cancellation and refund request

Bonjour

Je viens de recevoir un email me confirmant le renouvellement de mon abonnement automatiquement (le prélèvement vient d'être fait) sans avoir reçu d'email au préalable pour me prévenir de la date d'échéance

Je ne souhaite pas renouvellement cet abonnement car nous avons arrêté le business lié à l'usage de cet abonnement

Pourriez vous svp avoir l'amabilité d'annuler cette transaction? Je l'aurai fait si j'avais reçu un email de renouvellement automatique auparavant

Merci d'avance pour votre compréhension

Excellente journée

Hi olivier1,

Thanks for reaching out to us for help. Unfortunately, our French Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I need to forward your request to our Billing Team. Rest assured that we'll keep you posted once we gather enough information from them.

Reach out again if you have any other questions.

Hi

Thank you for your reply

I do not know if you had the chance to translate in English, so here is my request

I had an auto subscription renewal today without receiving prior email to tell me the renewal was upcoming.

I do not use Jotform any more as we stoped the business app using it. So it would kind to get a refund as I have not receive any prior email to stop the auto renewal.

Thank you for your help

Best regards

Hi Olivier,

Thanks for getting back to us. We have received an update from our billing team that your latest subscription charge has been refunded. This will take 7-10 business days to reflect in your account.

Reach out again if you need any more help.