Problème contenu sur le mail professionnel

Bonjour,

Nous sommes traiteur, nous venons de créer un formulaire de commande en ligne, celui ci fonctionne ,mais cependant si nous faisons un test, le client reçoit le bon récapitulatif de sa commande et en entier, mais nous sur notre mail professionnel nous ne recevons pas la totalité de celle ci cela est il normal?il y a t'il une manipulation à faire?

Cordialement

Hi culturefood,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Give it a try and let us know if you need any other help.