Login failed - Email or password did not match.

Bonjour,

Je n'arrive pas à me connecter à mon compte, j'ai changé deux fois de mot de passe et cela ne fonctionne toujours pas. Pourtant mes identifiants sont les bons.

Pouvez-vous m'aider ?

Hi Tabitha,

Thanks for reaching out to Jotform Support. I'm sorry this is happening. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I went ahead and checked the status of your current email address and I can see that it's currently on the Guest account. Please take note that Guest accounts are temporary accounts with a one-time login. But if you're referring to another account, please share with us the username or the email address associated with your account so I can check.

Once we hear back from you, we'll be able to help you with this.

Bonjour,

Pas de soucis. J'essaie de me connecté sur mon compte " infocomfmsb@gmail.com". Cependant, la plateforme m'indique que mon mot de passe ou identifiant n'est pas correct, je l'ai changé deux fois et toujours le meme problème.

Hi  Tabitha,

Thanks for getting back to us. I went ahead and checked the account associated with this email address  infocomfmsb@gmail.com and I found out that it was suspended because it's suspicious of phishing activity. We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms. We would like to request this information from you so we can lift the suspension:

1. The URL where your forms are used.

2. Your website or proof of affiliation to a legitimate institution.

Send these proofs to reviewers@jotform.com with Thread #5450877 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

Keep us updated and let us know if you need any more help.

Bonjour,

Je vous ai envoyé les preuves. Combien de temps faudrait t-il pour l'examen du compte ?

Merci d'avance

Hi Tabitha,

Thanks for getting back to us. This usually takes up to 24 to 48 hours. But rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding. We appreciate it.

Bonjour,

Je n'ai pas reçu de nouvel concernant la suspenciant de mon compte.

Je n'ai besoin urgemment pour mon entreprise.

Bien à vous,

Tabitha Apila

Hi Tabitha,

Thank you for your patience while we work on resolving this matter. I want to assure you that I've re-emphasized your request with the relevant team to ensure a swift update. As soon as we receive any new information, we'll notify you about this.

In the meantime, let us know if you have any other questions.

Hi Tabitha,

Thanks for waiting patiently. I have received a response from the relevant team, and I'm happy to inform you that your account has been successfully reactivated.

In order to prevent any future issues with our phishing detector, I recommend updating your registered email to a corporate email address.

Reach out again if you have any other questions.