Renouvellement

Bonjour,

Je ne voulais pas que le forfait soit renouveler automatiquement. Je vois que le tout a été fait automatiquement. Est-ce possible de l'annuler?

Merci

Maryse

Hi Maryse, 

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in French the language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. As requested, we have downgraded your account back to the Starter plan immediately and a full refund has been issued. Please allow 5-10 business days for the refund to reflect on your account. 

Let us know if there’s anything else we can help you with.