How to cancel the auto renewal for my plan

Bonjour,

J'aimerais mettre fin au renouvellement de mon abonnement.

Je ne vois pas comment faire dans mon profil.

Vous pouvez me dire la procédure à suivre?

Merci!

Hi itintelligentx,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the French language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

You can stop the auto-renewal of your subscription by canceling it. Your subscription won't be impacted by this, and it will be finished on schedule. You can cancel your subscription, but it should be done on the Desktop version of Jotform. Let me show you how:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

4. A pop-up window will provide additional information about the downgrade. Follow the instructions to proceed with canceling your plan or switching back to the Free account. You can also check out our guide about How to Cancel your Subscription.

Give it a try and reach out again if you have any other questions.