Disconnected and Unable to Log Back In to the Account

  • Mbiapa
    Demandé le 11 août 2023 à 13:53

    Bonjour,

    Je travaillais sur un formulaire et d'un coup je me suis retrouvé déconnecté et je n'arrive plus à me connecter sur Jotform pour retrouver mes formulaires.

    Merci de votre assisatance.

    Fidèle

  • Charlie_Ma
    Répondu le 11 août 2023 à 16:24

    Hi Mbiapa,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Perhaps, you are referring to the account linked to this email id: mbiapansadi@gmail.com. I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. I am escalating this thread to our form review team. We will get back to you as soon as we have any update from them.

    Once we hear back from them, we’ll update this thread and let you know.