How to use Form in Offline?

  • klotandiok
    Demandé le 10 août 2023 à 11:35

    Existe t il une possibilité des remplir et valider en hors connexion pour que lorsque la connexion revient le formulaires se valide automatiquement

    Is there a possibility to fill and validate offline so that when the connection returns the forms are automatically validated

  • Joshua_T Jotform Support
    Répondu le 10 août 2023 à 14:12

    Hi klotandiok,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Yes, you can create an offline form and then once your connection is restored, the submissions will be synchronized in your inbox. Let me show you how:

    On the Jotform Mobile App, you can use Offline Mode to save your form to your device so you can fill it out, or you can use Kiosk Mode even when you don't have an internet connection. All of the submission data will be saved to your device and then later sent to your Inbox once you have an internet connection. Let me show you how to set it up:

    • On your My Forms page, tap on the Gear icon at the top of the page, and select Offline Forms.
    • Choose the form you want to access in Offline Mode.

    1634285848 61693918c412d image 6 copy Screenshot 10 Screenshot 10

    When you don't have an internet connection, tap on your form, and in the menu that comes up, tap on Fill Out or Kiosk Mode.

    1634285973 6169399506c8e Mobile Offline Screenshot 21 Screenshot 21

    You might also want to check out our detailed guide about Offline Mode.

    Give it a try and let us know how it goes.

  • klotandiok
    Répondu le 11 août 2023 à 09:55

    what would be interesting is that my customers who have to fill out a form and who have a connection problem could also do so. My clients will often have to be in offline areas to send data

  • Joshua_T Jotform Support
    Répondu le 11 août 2023 à 10:16

    Hi klotandiok,

    Thanks for getting back to us. Unfortunately, it is not possible for your customers to fill out the form offline from their end. The Kiosk Mode/Offline Mode works only on your account. For example, if you have a representative that will collect data from your customers in an area that has no connection, that representative should first enable the Kiosk Mode/Offline Mode of the form and then collect the data from the customers by making the customer's fill out the form from the representative's device.

    Once the representative gets back to a place where there is a stable connection, the submissions will be synced.

    Let us know if you have questions or clarifications, we will be happy to answer them for you.

  • klotandiok
    Répondu le 11 août 2023 à 14:39

    Ok thanks.