Comment savoir si le mail est bien parti et reçu par le client

  • maggymassaro
    Demandé le 9 août 2023 à 04:36

    Bonjour,

    Je voudrais savoir comment voir si le mail est bien parti et reçu par le client ? est ce sur ma boite mail (gmail) ou sur votre site, et dans ce dernier cas, où?

    Merci d'avance de votre réponse.

    Bien cordialement,

    Maggy

  • Gilbert Enterprise Support
    Répondu le 9 août 2023 à 08:25

    Hi Maggy,

    Thanks for using Jotform. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. You can go to your Activity Logs and set the action to Emails. This will show all the emails sent successfully from your account. You'll know it's an Autoresponder email if the recipient is the form user's email address.

    Comment savoir si le mail est bien parti et reçu par le client Image 1 Screenshot 20

    You can also check this guide for more details about checking your account's activity logs.

    Let us know if you have any other questions.