-
jkdbntDemandé le 6 août 2023 à 12:37
-
Joshua_T Jotform SupportRépondu le 6 août 2023 à 14:42
Hi Jessica,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I am sorry you are having trouble with this. When I visited the link you sent us, I was able to access it. Check out this screenshot below:
I cleared your form's cache to remove the piled-up cache and cookies that could be causing the problem. Can you try again to if the problem is the same?
Once we hear back from you, we can move forward with a solution.