The renewal payment did not go through.

  • Royol
    Demandé le 6 août 2023 à 12:17

    J'ai réglé mais ça ne s'inscrit pas !

  • Karlo Jotform Support
    Répondu le 6 août 2023 à 12:53

    Hi psyroyol,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question.

    Are you referring to your Jotform subscription? If so, I’ll need a bit of time to forward this to the Relevant Team. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.

  • Royol
    Répondu le 7 août 2023 à 04:30
    Oui je fais référence à mon abonnement
    Le dim. 6 août 2023 à 18:53, Jotform <noreply> a écrit :
    </noreply>...
  • Mary Eden Jotform Support
    Répondu le 7 août 2023 à 05:10

    Hello Jean, 

    Thank you for getting back to us and confirming what you're referring to. Could you please check to see if you were charged?

    If you were charged successfully, can you take a screenshot of the invoice and transaction ID and send it to us? This guide will show you how to do that. 

    As soon as we hear back from you, we'll be able to help you with this.