Dépassement limite espace téléchargement

  • BobbyFrance
    Demandé le 28 juillet 2023 à 04:19

    Bonjour,

    Nous avons le message d'erreur suivant, alors que toutes les soumissions sont supprimées, y compris les archives.

    Vous avez dépassé la limite de espace de téléchargement.  Surclasser maintenant

    Comment procéder svp ?

  • Eiron_O Jotform Support
    Répondu le 28 juillet 2023 à 09:55

    Hi Bobby,

    Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. I've checked your account and see that you're still within the limits. I've recalculated your limits and cleared your form caches to refresh the data. Your forms should be accessible again.

    Let us know if you need any more help.