Forms: Forms Disapeared from my account

  • atdecnantesmetropole
    Demandé le 25 juillet 2023 à 11:12

    Bonjour

    Depuis ce matin je n'arrive pas à accéder à aucun de mes formulaires. L'écran reste blanc.


    Pourriez vous m'aider ?

    Vous en remerciant par avance,

    Cordialement


    P. BOCQUEL

    Assistant administratif ATDEC

    pbocquel@atdec.org

    Jotform Thread 5361002 Screenshot
  • Mahmoud Jotform Support
    Répondu le 25 juillet 2023 à 12:15

    Hi Philippe,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I'm using a translation tool to provide assistance. But if you would prefer to get assistance in the French language, we will leave a message to them but there will be a delay and they will answer you as soon as they are available again.

    Regarding your question, I'm really sorry that this is happening. There was a temporary issue and our Developer Team has solved the issue so it should all be working fine now. Can you give it a try and see how it goes? I have cleared your form cache to refresh the data. You can also Clean Your Form Cache anytime you want. 

    Let us know if there's anything else we can help you with.