Je n'arrive pas à récupérer mes pièces jointes

J'ai demandé plusieurs fois d'exporter mes pièces jointes afin de les récupérer et je n'arrive pas à y accéder une fois le lien envoyé

Hi Aubry,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your request. Are you referring to attachments you uploaded to a form? If so, it's possible that the form owner's security settings require you to log in to view uploaded files:

Since you are logged in as a guest account, you aren't able to view the uploaded files. Please create an account or reach out to the form owner to Unrequire a Login to View Uploaded Files. If this isn't what you're referring to, can you explain a bit more about the issue you're having so that I can have a better idea of what's going on and help you with this?

Once we hear back from you, we'll be able to move forward with this.