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institutdeformationmbeDemandé le 22 juillet 2023 à 23:59
Bonjour
Les liens vers mes formulaires ne fonctionnent pas correctement.
Est ce qu ils ont une durée de validité? Peut on avoir des liens permanents ?
Cordialement ,
Leila geny
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FrankG_translatorRépondu le 23 juillet 2023 à 06:33
Hi Leila,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. All our Form URLs are permanent and can only change when you use a custom URL and change your username. However, your account logs don't show any change in username, nor I could find the use of custom URLs Could you provide us with the link to the expired form, so we can investigate?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.