compte suspendu

  • chantreau.frederic
    Demandé le 20 juillet 2023 à 11:41

    Bonsoir pendant que j'étais en train de faire mon formulaire la page s'est rendu indisponible et j'ai perdu mon formulaire. J'ai tenté de rechargé la page mais rien n'y fait.

    J'ai donc tenté de me reconnecter et la je vois que mon compte a été suspendu et je ne sais pas pourquoi.

    Aidez-moi s'il vous plait à récupérer mon compte.

    Cdt

  • Joram_Perucho Jotform Support
    Répondu le 20 juillet 2023 à 13:49

    Hi Fred,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and it is not showing as suspended. I can access your form. Check out my screenshot below:

    compte suspendu Image 1 Screenshot 20

    If this is not the correct account, can you share with us the correct email address so we can check on our end?

    Once we hear back from you, we will be able to help