change credit card information and reactivate our account

Je souhaiterais changer les coordonnées de carte de crédit inscrites dans notre compte. Ou puis-je effectuer la correction sur votre site? Pouvez-vous m'envoyer un line direct?

Hi Marie-Hélène,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the French language, we can forward your ticket to our French Team; However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. Can you please share with us the email address of the account that you are referring to? I checked this account and is currently active and no credit card details are saved in the account.

Once we hear back from you, we'll be able to help you with this.