Aclaration paiement

Bonjour,

Nous sommes en train de verifier nos releves bancaires, et nous avons vu un paiement passé le 30 juin 2023 pour un montant de 474.02 CAD (348 USD) sur la carte qui finis en 3020. Pouvez vouis verifier s'il s'agit d'une fraude?

Nous sommes seulement inscrit au prelevement bronze pour 19 USD par mois.

Merci et bonne journée

Catalina Pardo

Adjointe de direction

Hi Catalina,

Thanks for contacting Jotform Support. I'll be using a translation tool to provide help. If you'd prefer to receive support in French, let us know and we'll forward you to our French Team. Keep in mind though that it may take longer to receive a response.

As for the charge on your card, I've forwarded your request to our Billing Team. We'll update you on this thread once we have more information.

We appreciate your patience.

Hi Catalina,

Thanks for waiting. The charge was made for a valid annual Silver subscription on another account. The Jotform account is registered under j**f***m@iemploi.ca. If you recognize this account, you can check the account itself.

Let us know if you need more help.