Souci de mot de passe et ajout de vélo pour entretien

Bonjour,

J’ai su téléchargé votre app’ aujourd’hui et m’y connecter avec mon mot de passe.

J’ai su prendre rdv pour un entretien vélo et quand j’ai voulu “ajouter un vélo” j’ai dû rerentrer mon mail et mon mot de passe… qui n’a plus été accepté… 🤷‍♀️
alors j’ai demandé un reset et de m’envoyer un nouveau de passe mais je ne reçois rien (dans mes spams non plus) …

donc je n’arrive pas à ajouter un vélo (enfant) à ma demande d’entretien jeudi 🙃
(j’ai pourtant bien eu la confirmation du rdv cf capture d’écran )

pourriez vous m’aider ?

merci

Belle journée

Aurore

Hi Aurore,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Just to confirm, is the app you are referring to created from Jotform? If so, have you raised this with the app owner? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.