Impossible d'exporter les pièces jointes du formulaire

Bonjour,

Je vous contacte car je rencontre un problème lorsque je tente d'exporter les pièces jointes du formulaire.

Je recois bien un lien par mail pour les télécharger, mais lorsque j'accède à ce lien, la page affiche une erreur.

Merci par avance pour votre aide,

Cordialement,

Samuel Slimani

Hi Samuel,

Thanks for reaching out to Jotform Support. Our French Support is currently unavailable; however, I will gladly assist you in English using a translation tool. If you prefer to receive assistance in your native language, please let us know, and we will forward your ticket to our French Support Team.

There is a default privacy option in your account settings where you can only view or download the uploaded files in your form when you’re logged in to your Jotform account. When you attempt to download a file without logging in, our system will redirect you to a 404 error page. Here's how to unrequire a login to view uploaded files:

• Go to the Security page.
• Uncheck the Require log-in to view uploaded files checkbox.

Give it a try, and let us know how it goes.