Problème d'encodage dans les courriels

Bonjour,

Nous avons un problème d'encodage dans les courriels que nous avons créer pour les remerciements, suite au remplissage d'un formulaire.

(E-Mails : AUTO-REPONDEUR 1)

Texte inscrit/souhaité :

Courriel reçu :

Ceci se produit également sur les champs complété dans le formulaire :

J'ai fait la validation du code source (HTML) et rien ne me semble pouvoir causé ceci.

Est-ce possible de nous aider svp ?

Merci

Hi CNALatuque,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've checked the screenshot you have shared with us. I've cleared your form caches, so your forms are refreshed now. When I run the test on the cloned version of your form, I could not replicate an issue. Let me share the screenshot of my testing below:

Screenshot from the email notification:

Screenshot from the Autor-responder:

Screenshot 3:

Can you please Can you please try the troubleshooting methods below:

• Please clear your Google Chrome web browser cache.
• Use a different web browser/device.
• Log into your Jotform account.
• Use Google Chrome's incognito mode for testing.

It should resolve the issue. If the issue persists, then please let us know so, we can investigate more in depth.

Let us know how it goes.