Forms still showing Over Quota even though the new monthly cycle started

Bonjour,

Mes formulaires sont toujours en dépassement de quota alors que nous sommes en début de mois.

Voici les liens vers les formulaires concernés :

- https://form.jotform.com/231344058981358

- https://form.jotform.com/231344123412340

Pouvez-vous m'aider à résoudre ce problème ? Merci d'avance.

Hi educmassy91,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your forms and found that they were still showing Over Quota. I've gone ahead and recalculated your limits and cleared your form caches and everything seems to be working fine now. Can you try again and let us know if it works?

Once we hear back from you, we'll be able to move forward with this.

Merci beaucoup et bonne journée