Form Over Qouta

Bonjour,

Mon compte indique quota dépassé.

Or, j'ai supprimé énormément de soumissions mais cela ne change pas le nombre indiqué

C'est au moins la 3è fois que cela arrive. Faut-il vous contacter à chaque fois sur ce sujet ?

Pouvez-vous m'aider ?

Merci.

Hello dabemonti,

Thanks for reaching out to us for help. I will be using the Translation tool to assist you and will be replying in English. If you wish to be assisted by your native language, simply indicate it by replying to this ticket thread and we will forward your concern to our French Support Team.

As for your concern, after checking your account, it shows that your Upload Space is almost at the limit at 7.35 GB / 10.00 GB. You're account is currently active, but I would advise you to delete some submission data with file attachments to free up some space. Before deleting those, you can download them first.

1. In My Forms page, select the form with file attachments.
2. Click Submissions from the options appearing.
3. You can delete the entries by:
   a. specific entries
   b. multiple entries
   c. filtered submissions

Once you have deleted the entries, please note that it will stay in the Trash entries for 30 days before it gets deleted permanently. Since you have downloaded those files already, you can purge the deleted entries instead of waiting for 30 day period.

You can also set up the Auto- Delete submission feature on your forms. In case, you have a busy schedule ahead,  you can set the Deletion Period on your form to automatically delete the form entries. This way you won't have to worry about forms with file uploads needing to be deleted to free up space.

1. In the Form Builder page, select Settings.
2. Next, click Show More Options button at the bottom.
3. Scroll down to Auto-Delete Form Submissions, then select Enable.
4. Choose the Deletion Period, then select Next.
5. Review your settings, then select Yes, Update to apply and save the changes.

Please refer to this guide to know more about your account usage and limits.

That's it. Let us know if you have any other questions.