Bug du formoulaire

Bonjour,

Je vous contacte, car j'ai un problème avec le formulaire (l'affichage du formulaire).

• Ce selon ça, on a dépassé l quota, mais ce n'est pas possible, parce que ce mois-ci, on a eu seulement 26 soumissions.



Hi Clara,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

To answer your question, I am sorry you are having issues with your form. When I checked your account the monthly submission current usage is 29/1000. Also, I checked the form and didn't encounter any warning message that the form is over quota. Check out the screencast below:

I have cleared your form cache. Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on. 

Oui, car j'ai dû passer à la version premium, parce que le problème
persisté comme je vous avais expliqué dans le précédent email.


Le jeu. 29 juin 2023 à 12:22, Jotform <noreply> a écrit :
</noreply>...

Hi Clara,

Thanks for getting back to us. I am sorry you had an issue with this. In some cases, clearing the form cache resolves the issue. If you encounter the same issue again, please let us know so we can investigate further.

Reach out again if you need any other help.