Jotform Data Storage Locations Inquiry

  • Nicolas Tanguay
    Demandé le 25 juin 2023 à 11:49

    Possédez-vous des serveurs pour stocker les données au Canada, et si oui, plus précisément au québec?

    Merci!

  • Ericson_B Jotform Support
    Répondu le 25 juin 2023 à 14:03

    Hi Nicolas,

    Thanks for reaching out to Jotform Support. I'd like to inform you that I am using a translation tool to provide assistance, but if you want to receive assistance in French language, we can forward your ticket to our French team. However, keep in mind that it may take longer to receive a response. 

    Now, I'll help you with your question. Jotform servers are co-located in a cloud architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud datacenters are hosted in Iowa (US) and Frankfurt (Germany, EU). AWS datacenters are located in Virginia (US) and Frankfurt (Germany, EU).

    But with Jotform Enterprise plan, you can choose the physical location of your dedicated cloud server and host your data in any places such as Australia, Canada, U.K., and the EU.

    Let us know if you any other questions.

  • Nicolas tanguay
    Répondu le 25 juin 2023 à 19:49

    Where are located your servers in Canada?

  • Ericson_B Jotform Support
    Répondu le 25 juin 2023 à 20:02

    Hi Nicolas,

    Thanks for getting back to us. In any part of Canada, whether you choose to keep your data server close to home or your audience, you'll benefit from better site security, reliability, and response time. Keep in mind that this is only available to Jotform Enterprise users. To learn more, you can visit our Security page.

    Reach out again if you have any other questions.

  • Nicolas tanguay
    Répondu le 26 juin 2023 à 08:25

    We have laws that protect personnal data in the province of Quebec in Canada that tell us to stock data in Québec. If we get jotform Enterprise, where will reside ou data in Canada? (ex: Montreal, Toronto, Vancouver,etc.)

    Thanks,

  • Anna Jotform Support
    Répondu le 26 juin 2023 à 10:32

    Hi Nicolas,

    Thanks for getting back to us. You can learn more about Jotform Enterprise on this page. If you fill out the Contact Form, our dedicated Enterprise team will get in touch with you as soon as possible to answer all of your questions.

    Let us know if you have any other questions.