REGLER MA FACTURE

  • mandhikeita
    Demandé le 24 juin 2023 à 14:42

    Bonjour,

    Je n'arrive pas à payer mon abonnement via papayl.

    Cdlmnt

  • mandhikeita
    Répondu le 24 juin 2023 à 14:43

    PARDON JE N4ARRIVE PAS A PAYER MA FACTURE MENSUELLE


    REGLER MA FACTURE Image 1 Screenshot 20

  • Tim_Rub
    Répondu le 24 juin 2023 à 15:30

    Hi Ibrahim,

    Thanks for using Jotform. Unfortunately, our French Support Team is currently busy helping other users. I will do my best to assist you using Google Translate.

    In our system, I was able to see that your payment through Fastspring has failed. Can you make sure that you have enough money available on the connected payment method?

    Let us know how it goes.

  • mandhikeita
    Répondu le 25 juin 2023 à 00:35
     
    I want to pay the usual $49 but can't find that option. There is only the annual payment option, which does not correspond to my choices. Please let me know the monthly payment option.


  • Vanessa Jotform Support
    Répondu le 25 juin 2023 à 01:46

    Hi mandhikeita,

    Thank you for getting back to us. Upon checking, I can see that you are subscribed to a monthly subscription on the same plan. This is the reason why it is only showing you an annual upgrade. When you say you're unable to complete your payment, are you saying that you want to change your payment method to PayPal?

    Once we hear back from you, we'll be able to further assist you.

  • mandhikeita
    Répondu le 25 juin 2023 à 05:51

    No I'm not looking to change my payment methode to paypal. I've also just 01 plan: monthly plan.

    Rgds

  • Shirized Jotform Support
    Répondu le 25 juin 2023 à 06:32

    Hi mandhikeita,

    Thanks for getting back to us. I went ahead and checked your account and I can see that you're currently subscribed to the Silver Monthly plan. Can you tell me if there's an error that's not allowing you to renew your Monthly subscription? I can investigate that if you can send a screenshot of what’s happening. We’ve got a guide here explaining how to do that. 

    Once we hear back from you, we'll be able to help you with this.

  • mandhikeita
    Répondu le 25 juin 2023 à 07:00

    Can you simply send me a link to pay my monthly subscription as usually?

    Thks

  • Shirized Jotform Support
    Répondu le 25 juin 2023 à 07:03

    Hi mandhikeita,

    Thanks for getting back to us. Let me go ahead and forward this to our Billing Team to look into this. Once we hear back from them, I'll update this thread and let you know.

    Let us know if you have any other questions.

  • mandhikeita
    Répondu le 25 juin 2023 à 07:14

    ok, thks!

    Another question:
    can I resell your services through my company, white label?


  • Ericson_B Jotform Support
    Répondu le 25 juin 2023 à 08:08

    Hi mandhikeita,

    I answered your other question on a new thread. You can go ahead and check that out here.

  • Shirized Jotform Support
    Répondu le 25 juin 2023 à 10:05

    Hi mandhikeita,

    Thanks for patiently waiting, I really appreciate it. I just received an update from the Billing Team that you can try to renew your Silver Monthly plan here.  If you run into the same issue again, let us know and we'll do some more testing to see what's going on. 

    Let us know if there’s anything else we can help you with.