Pièce jointe mail

  • contactadaptel
    Demandé le 23 juin 2023 à 03:30

    Bonjour,

    lors de la soumission de mon formulaire (Finalisation inscription), le candidat qui a complété le formulaire reçoit un mail pour le remercier avec une pièce jointe (PDF que nous devons lui transmettre) + résultat de son questionnaire.
    Nous aurions 2 pièces jointes complémentaire à joindre à ce mail, pouvez vous me préciser si nous sommes limités à 1 pièce jointe ?

    Si c'est le cas, est ce qu'il est possible de paramétrer un envoi d'un deuxième mail qui comporterait les pièces jointes ?

    Pièce jointe mail Image 1 Screenshot 20

    Merci

  • Janice_B Jotform Support
    Répondu le 23 juin 2023 à 07:08

    Hi contactadaptel,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. You can only attach 1 PDF attachment in your Autoresponder Email. If you need to have multiple files attached to the email, the only way around this is to create a new Autoresponder Email. Let me show you how to set that up:

    • IForm Builder, in the orange navigation bar at the top of the page, click on Settings.
    • In the menu on the left side of the page, click on Emails.
    • Now, click on Add an Email.
    • Next, select Autoresponder Email.
    • Customize the options the way you want them and you’re done.

    ​​ Pièce jointe mail Image 1 Screenshot 20

    Now, your customers will get an Autoresponder Email after they fill out your form.

    Reach out again if there’s anything else we can help you with.