Comment je peux me faire rembourser

Hello bonjour, j'ai souscris à un forfait BRONZE cependant j'ai annulé cet abonnement parce que je ne trouve pas ce que je voulais faire avec la version payante, du coup je souhaite être remboursé svp.

Hi FINDEO,

Thanks for reaching out to us for help. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in French language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. I checked your account and I see you already canceled it and it is scheduled for downgrade at the end of your subscription period. We can cancel your plan immediately and process a refund.

However, can you please tell us what feature are you looking for and give us a chance to see if we have the ability to achieve it?

Once we hear back from you, we'll be able to help you with this.

Hello sorry. I was saying that i need to know how to get money back. I just unsubscribed from BRONZE to standard profile. I canceled because i was looking for something i already get in free option. So i need to get money back please.

Hi FINDEO,

I reached out to our Billing Team and requested the cancelation and refund. I will get back to you for an update.

Let us know if you need any other help.

Hi FINDEO,

We have canceled your plan and processed a refund.

Let us know if you need any other help.