Compte suspendu

  • FrancisTheriault
    Demandé le 21 juin 2023 à 11:58

    Mon compte semble avoir été bloqué pour une raison ou une autre ;(


    fmtventures@gmail.com


    Pouvez-vous s.v.p. m'aider à le réactiver. J'acceptais des formulaires de locataires ;(


    Merci!

    Jotform Thread 5263266 Screenshot
  • Harshad_P Jotform Support
    Répondu le 21 juin 2023 à 12:50

    Hi Francis,

    Thanks for reaching out to Jotform Support. Unfortunately, our Franch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked your account under fmtventures@gmail.com, and I can see that it is currently suspended due to the Form violating our Terms of Use. The form is collecting personal information like ID pictures. We can activate the account if you give us permission to remove the guilty fields from the form.

    Once we hear back from you we can move forward with a solution.

  • FrancisTheriault
    Répondu le 21 juin 2023 à 13:50
    Hello!
    Yes, please remove it and reactive my account. It was automaticcaly added but we do not need this field at all ;))))
    TKS!
    Francis Theriault
    fmtventures@gmail.com (https://link.getmailspring.com/link/462BC439-F2B9-4843-AE75-2F3212CAC5B6@getmailspring.com/0?redirect=mailto%3Afmtventures%40gmail.com&recipient=Zm9ydW0rNTI2MzI2Nl9hdF9qb3Rmb3JtX2NvbV8ydzhrNjlnOGtkX2RjYTUxMjJmQHByaXZhdGVyZWxheS5hcHBsZWlkLmNvbQ%3D%3D)
    902-888-8807 (tel:902-888-8807)
    ...
  • Harshad_P Jotform Support
    Répondu le 21 juin 2023 à 14:29

    Hi Francis,

    Thanks for reaching out to Jotform Support. I've checked your account and I can see that the form has been deleted and the account has been activated. You should be able to now log in.

    Give it a try and let us know how it goes.