404 Error when viewing Attachments on Email Notifications

Bonjour,

Impossible d'ouvrir les pièces jointes à partir de tous mes formulaires. Mes correspondants se retrouvent soit avec une page blanche soit avec cette fenêtre d'erreur :

Hi Alizé,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that you are getting a 404 error when you are trying to open the attachments on your email notification. The 404 Error usually happens because of the Privacy Settings of your account. If the "Require log-in to view uploaded files" is enabled in your settings, you need to make sure that you are logged into your account before trying to download/open the attachments on the email notification.

Let me show you how to download or view the attachments on your email notification without the need to log into your account:

1. On your My Forms page, hover over your mouse to the Profile Avatar on the upper right side of the page and select Settings.

2. Select Security on the left side of the page and uncheck the Require log-in to view uploaded files option then try checking the attachments on your email notification and see if it works.

That's it. Give it a try and let us know how it goes.

Hello,

Ok i change setting for that and i will try.

Thank you so much :)