Account Overlimit

Bonjour,

Tous nos formulaires sont désactivés, puisque nous aurions atteint la limite de stockage.

Cependant, toutes les soumissions aux formulaires sont vidées actuellement et rien ne prend de la place...

Serait-il possible d'avoir une conseiller au téléphone ? 0624620501

Merci par avance !

Crdt

Paula

Hello Paula,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the French language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response. Also, we currently do not offer live support via phone. Our primary mode of communication is through the Support forum.

I have checked the status of your account and it shows that it's currently OVERLIMIT. Account Overlimit means that you've reached the maximum allocation limit either with your Monthly Submission or Total Upload Space. However, upon checking the account. I can confirm that it's far from its monthly limit; therefore, I went ahead and recalculated your account. It is now re-activated and the form is now active, as shown on the screencast below:

Reach out again if you have any other questions

Vraiment génial d'avoir un retour aussi rapide de votre part !

Merci pour la réactivation des formulaires.

Cela est déjà arrivé plusieurs fois. Y aurait-il un moyen pour éviter que ça se reproduise à nouveau alors que l'espace n'est pas saturé ?

Belle journée à vous,

Crdt

Hi Paula,

Thanks for getting back to us. Normally, when your account is nearing the limit, the system sends you an email informing you of this so you have time to upgrade. And when your account reaches the limit, your account remains active for 24 hours to give you time to upgrade. These triggers allow you to make changes to your account before the suspension happens.

In any case, whenever you need help such as checking out your account for any issues or in case you need any help, you can send us a message anytime and we'll answer you as soon as possible.