Zendesk Integration: How to map the Phone number field to Zendesk?

Bonjour,

J'ai crée un formulaire jotform avec un champ téléphone.

J'ai intégré ce formulaire à Zendesk.

Malheureusement je n'arrive pas à faire remonter le numéro de téléphone dans zendesk, avez vous une astuce ?

Merci

Coline

Hi Coline,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to get assistance in French language, let us know and we can have them do that. But, keep in mind that it will take longer to receive a response.

Now, let me help you with your question. I’m sorry you're having difficulties with this. . I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Coline,

Thanks for patiently waiting. If you want to pass the phone number field to your Zendesk integration. I think you would need to add a number field to your ticket. Let me show you how:

• In your Zendesk account click on the Gear Icon to open the Admin.
• Click on the Go to Admin Center. Then, click on Objects and Rules.
• Under the Object and Rules on the left side page, click on Fields.
• Click on Add field and select the Number field.

For you to map the phone number field, we'll need to add a hidden number field and set an Update/Calculate field condition. Let me show you how:

• In Form Builder, click on the Add Form Element menu on the left side of the page. 
• Scroll down and add the Number field.
• Then, right-click on the Number field and click on Hide.

Now, let's set up the conditions:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Click on Conditions on the left of the page.
3. Now, click on Add a New Condition and then click on Update/Calculate field.
4. Set the conditions like you see below:

Then, re-integrate your form and match the Zendesk fields to your Form fields:

Check out my results in the screencast below:

Give it a try and let us know if you need any other help.