Remboursement

Bonjour,

J'avais changé de tarif pour bénéficier de plus de fonctionnalités, mais je me suis rendue compte que le tarif de la classe d'au-dessus ne m'était d'aucun bénéfice, et je suis donc revenu au tarif de base après 2 semaines. Je souhaite profiter de votre politique de "satisfait ou remboursé le 1er mois" pour me faire rembourser. Quelles sont les démarches à effectuer ?

Merci et meilleures salutations,

Hi,

I got a message saying that my ticket had been answered, but I cannot find a reply anywhere ? Will I be reimbursed for the trial period as per your policy ? Thank you.

Kind regards,

Hi APEAL_secretary,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.

Our money back guarantee is valid for 30 days after a payment is made. Since your payment was made 35 days ago I will have to ask our Billing team if we can grant the refund. Once I have an update I will let you know by updating this thread.

Thanks for your patience and understanding.

Hello, thanks for your reply. Payment had been made on May 12 and I cancelled the upgrade beginning of June. I believed that reimbursement was automatic, but checked on June 13 and realized that a mail had to be sent, which I did 1 month & 1 day after billing. Hopefully you consider my request.

Kind regards.

Hello APEAL_secretary,

Thanks for getting back to Jotform Support and for the additional information. I checked the status of this request with our Billing Department and they mentioned that the request was beyond the refund policy of 30 days. My colleague Leland emailed the Revenue team if they can still consider this request. We will update you the soonest as we received feedback from them.

We appreciate your patience and understanding on this. Thank you.

Hi APEAL_secretary,

Thanks for your patience while we looked into this. We've issued a refund for your last payment, and you can expect to see the refund within the next few business days.

Let us know if you need help with anything else.