Limite dépassée

Bonjour,

La plateforme indique que nous avons dépassé notre capacité de mémoire. Pourtant, je supprime les soumissions dès qu'elles sont téléchargées, je les ai vidées de la corbeille et supprimé les caches.

Que puis-je faire?

Merci!

Hi Hany,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

About your issue, I've recalculated the submissions in your account and cleared your form caches again. Your account has been reactivated and the forms are all accessible now.

Let us know if you need any more help.