Pourquoi le formulaire est toujours bloqué alors que le quota n'est pas/plus atteint ?

Bonjour,

Pour un formulaire, j'avais atteint la limite de 100 soumission par mois, le formulaire s'est donc désactivé. Maintenant que nous avons changé de mois, les quotas sont repassés à 0 mais le formulaire est toujours bloqué "Form over quota". J'ai vidé les caches via les paramètres, mais le problème persiste.

Pouvez-vous investiguer le problème ?

Cordialement,

Vincent

Hello, do you have any feedback ? Do you want me to translate in english ?

My form is blocked due to quota exceeded whereas it has been resetted at the begginning of this month. I have cleared cache but it does not help.

Thanks for your help

Hello Vincent,

Thanks for reaching out to Jotform Support. I apologize for the inconvenience this has caused you. Unfortunately, our French Support is not available but I'll be happy to help you in English.

I checked your account and I can see that your account usage is all within the limit. Thus, I have cleared your form cache, and seems like the form is now accessible.

Can you give it a check and let me know if you need any other help?