Account: Unable to upgrade account

J'essaie de surclasser mon abonnement mais en rentrant mon code postale ça dit que c'est invalide. J'ai essayer toute les combinaisons possible et ca ne marche pas. Pourtant j'avais déjà un abonnement avec vous et mon code postale a toujours été le même.

Hello Sans,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. Our German support is not available at the moment. Kindly allow us to assist you in English. Are you trying to upgrade using your credit/debit card? You can try other payment options like Paypal. You can signup for an account with Paypal and try to use your card/ debit and see if that worked for them too.

Give it a try and let us know how it goes.

Hi! I am trying with paypal and it dosent work!

Hi Sans,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. Can you tell us which plan are you trying to upgrade your account into and if it is a monthly or yearly plan? Also, please provide us with your Postal code so we can create a direct payment link for you.

Once we hear back from you, we'll be able to move forward with a solution.

It’s a monthly plan, the bronze plan

my postal code is: H1X 1S5

Hi Sans,

Thanks for getting back to us. I forwarded your details to our Billing Team.

Once we receive an update from them, we will circle back to this thread to let you know.

Hi Sans,

Thanks for patiently waiting. I receive an update from the Billing Team and you purchase your subscription directly on this link.

Give it a try and let us know how it goes.