Demande de surclassement

Bonjour,

J'ai une demande de surclassment à mon compte, toutefois je ne comprends pas pourquoi.

En lisant vos forfaits, une limite de 1000 vues est incluse, toutefois je n'ai pas dépassé les 1000 vues sur mes pages Succursales et Franchises. Selon mes statistiques Google Analytics, je suis à +/- 500 vues du 1er au 28 mai 2023.

Est-ce possible de réactiver mes formulaires svp, cela nuit à mon entreprise et son bon fonctionnement présentement.

Merci beaucoup,

Catherine Bégin,

Directrice générale Gestion Frank N Tea

819 960-4530

Hello Catherine,

Thanks for reaching out to us for help. Our French Support is currently unavailable today. I will be replying in English. You can reply in either French or English, whichever is comfortable for you and if you would like to be assisted by our French Support simply indicate on this ticket when you respond and we will forward your ticket to them.

I understand that your inquiry is about the Form View limit. After checking your account, you have reached the limit for form view. Form view is any type of loading of the form. And you have stated that the form is embedded on a web page, when someone loads or refreshes on your page, the form on that page would also load and that counts as a form view. You will need to wait for the monthly limits to reset, which happens every 1st of the month. Or you may upgrade your account to increase the monthly limits set.

Let us know if there’s anything else we can do for you.

Thank you for your feedback,

Bonjour,

Pour faire suite à votre message actuel, j'aimerais confirmer avec vous pouquoi nous n'avons pas accès au formulaire sur le site, considérant que selon votre message du 29 mai dernier, une mise à zero doit être effectuée afin de nous y redonner accès. Merci de me confirmer si je dois faire une action spécifique.

Catherine

voici les liens sur lequels nous avons nos deux formulaires. Ceux-ci devraient être disponible en bas de page :

https://frankntea.com/pages/succursales

https://frankntea.com/pages/franchise

Hello Catherine,

Thanks for getting back to us. Yes, the account reached it's limit last interaction that we had. But take note that the monthly limits on the account resets on the 1st of every month. After checking your account, it is no where near the limit and the forms should be accessible. I also checked the forms you have provided and was able to access them without any issues. You can refer to this guide for a detailed description on how to manage or check your account usage and limit.

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on. Please provide a screenshot of the error that you are seeing on your end to help us with the investigation. In the meantime, here are ways to do some basic troubleshooting:

• Log out and log back in to your account.
• Use Incognito/Private mode.
• Restart your device.
• Use a different internet connection.
• Please clear your web browser's cache.
• Use a different web browser.
• Please try also to log in to another device.

Let us know if you have any other questions.

Bonjour,

Merci pour votre retour, effectivement en mode privé je suis en mesure de voir le formulaire. Merci pour votre retour.

Au plaisir,