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Hi Eto,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I apologize for the confusion on your question. Can you explain a bit more about the issue so I can get a better idea of what's happening?

Once we hear back from you, we'll be able to move forward with a solution.