Form ID 231273647943361 can't be submitted

  • ecolekoenig
    Demandé le 13 mai 2023 à 13:17

    People can't validate the form, please help !

  • Mianala
    Répondu le 13 mai 2023 à 15:38

    Hello Tomas,

    Thanks for reaching out to Jotform Enterprise Support. We are sorry to hear that you are having trouble with validating the form. May I know what happened when submitting the form? Was it stuck on Please wait upon form submission?

    Form ID 231273647943361 cant be submitted Image 1 Screenshot 30

    I suggest you disconnecting the Stripe integration re-connecting it.

    Form ID 231273647943361 cant be submitted Image 2 Screenshot 41

    Please give it a try and let us know how it goes.

    Thank you!

  • ecolekoenig
    Répondu le 14 mai 2023 à 05:21

    Hi Mianala,

    We did as you suggested and the issue was not Stripe. The issue is the Terms and Conditions widget.

    Regards,

  • Christy Jotform Support
    Répondu le 14 mai 2023 à 05:29

    Hi Tomas,

    Thanks for getting back to us. I am sorry that you are having an issue with your form. Since you figured out that the Terms and Conditions widget causes the issue, may I ask if you still require assistance with this? Can you explain what you mean by the form cannot be validated? Is the form not submitting or is there an error? Can you send a screenshot of the error?

    I cloned and tested your form but I could not replicate an error. I was able to submit the form successfully.

    Form ID 231273647943361 cant be submitted Image 1 Screenshot 20

    Give it a try and let us know if you need more help.