Whoops error when opening PDFs

Bonjour,

suite à la réception d'une nouvelle soumission par mail, lors que l'on clique sur les fichiers chargés dans le formulaire (pdf) on n'arrive ni à l'ouvrir sur les navigateurs (chrome/Edge) ni à télécharger ces fichiers.

J'ai changé les paramètres dans les navigateurs pour forcer les téléchargements directs mais à chaque fois on tombe sur le même échec (voir copie écran). Pourriez vous nous aider ?

Hi rsaintcharles,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. Your account is set to require login to view files. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to login to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.

Bonjour,

ça fonctionne, je vous remercie pour votre aide.

Cordialement.