Incapacité de se connecter à Jotform

Bonjour,
Mes collègues ne sont plus capables de se connecter dans Jotform. Ça leur demande une identification, et ils ne reçoivent jamais le code d'identification via le courriel communications@grasset.qc.ca. Ce n'est pas dans leur indésirable; ils ont déjà regardé.
Pouvez-vous nous aider?

Hi ElizabethFLF,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I apologize for the inconvenience of the authentication email. I've checked our authentication Email logs and I can see that the email has been sent from our system. Your email address also does not appear in the Unsubscribe/Bounce list. Could you please try it again and see how it goes?

Also please note, the system requires the authentication code when it detects that account is being logged in from multiple devices. The verification code is to verify that the one accessing the account is the form owner. Please note, our plans (Free, Bronze, Silver, Gold) are single-user plans, and it is a violation of our Terms of Use to share login credentials with other individuals.

If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.

Give it a try and reach out to us again if you need more help.

Bonjour,

Nous n'avons pas toujours des postes fixes. Il faut parfois changer de poste. Lorsque je suis en télétravail par exemple, je n'ai pas accès à Jotform.

De plus, nous avons réessayé le code d'authentification, et ça ne fonctionne toujours pas.

Hi ElizabethFLF,

Thanks for getting back to us. I checked the Email Authentication Code logs of your account and I see that the emails were sent. Can you please try to log in again and check the email in your Spam folder?  If you are still not receiving the code via email, I recommend resetting your password first. To reset your password, please follow this guide.

Give it a try and let us know if you need any other help.