Perdrons-nous les données de nos formulaires si nous changeons d'abonnement?

Bonjour,

Nous réfléchissons à modifier notre formule d'abonnement auprès de vous.
Est-ce que si nous changeons l'abonnement nous conservons quand même toutes les données de notre compte (formulaires actuels, etc...) ?

Je vous remercie par avance pour votre retour.

Bien cordialement,

Séverine

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Hello,



We're considering changing our subscription plan with you.

If we change our subscription, will we still keep all our account data (current forms, etc.)?



Thank you in advance for your feedback.



Sincerely,



Séverine

Hi Grand Cognac,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, keep in mind that if you upgrade your subscription to a higher plan, you won't lose any data, but if you choose to downgrade to the Starter plan, you will automatically exceed your current Total submission which is 631 because the Starter plan only allows 500 Total Submissions. If it happens, the oldest submissions will be deleted to make room for new ones. We also have a guide about Understanding Your Account Usage and Limits that you can check out.

Reach out again if there’s anything else we can help you with.