Migration des données

  • tech99bis
    Demandé le 20 février 2025 à 04:53

    Bonjour,

    Je souhaiterais voir tous nos formulaires, flux d'approbation, applications, et toutes nos données migrées vers le compte rattaché à l'e-mail "informatique@9-9bis.com".

    Nous disposons d'un plan "Argent" chez vous avec cet autre compte (je sais que le renouvellement du paiement est en cours via notre prestataire, qui devrait intervenir rapidement).

    Merci de me tenir informé de cette demande de migration.

    Cordialement,

  • Benson Jotform Support
    Répondu le 20 février 2025 à 05:32

    Hi tech99bis,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, if I understand you correctly, you want to transfer your forms from te*******@gm***.co* to in**********@9-****.co*. Once your forms transferred, all submission data related to this form will be transferred too. If that's what are you looking for, we are getting your permission to transfer your forms.

    Once we hear back from you, we'll be able to help you with this.

  • tech99bis
    Répondu le 24 février 2025 à 05:28

    Hi Benson,

    No problem for me to continue in english here.

    You understood correctly, and I confirm.

    Thanks for your help !

  • Mary Jotform Support
    Répondu le 24 février 2025 à 05:36

    Hi tech99bis,

    As requested, I moved all forms to your account informatique@9-9bis.com.

    Let us know if you have any other questions.

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