-
AnthoniDemandé le 15 janvier 2025 à 04:56
Bonjour ,
Nous avions créé il y a quelques temps un formulaire sur la note site via d'autres formes avec un autre compte on aimerait le rapatrier sur celui ci ce formulaire Par contre je me rappelle plus avec quel compte je devais me connecter à cette session
https://assurance-agent-immobilier.fr/rc-agent-immobilier-assurance-rcp
cdt
-
Lorevie Jotform SupportRépondu le 15 janvier 2025 à 11:42
Hi Anthoni,
Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, are you trying to locate the embedded form in your website? I've checked it and found that it's created under the account associated with co*ta**@as*u*an*e-*ge**-i*m**il**r.fr. Log in to that account to find the form. If this is not what you're asking for, can you explain more about your question?
After we hear back from you, we'll be able to move forward with this.
-
AnthoniRépondu le 17 février 2025 à 03:53
Bonjour, j'ai bien tenté de me renvoyer avec le mot de passe oublié sur l'adresse mail : contact@assurance-agent-immobilier.fr , J'ai tenté à 2 ou 3 reprises sans succès ni dans ma boîte de réception ni dans ma boîte de courrier indésirable virgule j'ai testé mon adresse mail et je réceptionne bien les mails.
De plus merci de m'indiquer comment faire pour transférer le formulaire cité ci dessus sur mon compte principal qui est contact@agsgroup.fr Pourriez-vous le faire de votre côté ? ? Cordialement Anthony
-
Ibrar Jotform SupportRépondu le 17 février 2025 à 06:22
Hi Anthoni,
I've reviewed the email ID: contact@assurance-agent-immobilier.fr & found the email ID was added into Jotform's bounce list. Here is the reason why the email ID was added into bounce list:
Reason(s) : bounced (host mx00.1and1.fr[212.227.15.41] said: 550 Requested action not taken: mailbox unavailable (in reply to RCPT TO command))
Although, I've gone ahead and removed your email ID from our bounce list, it is recommended to share the reason with your IT team for their investigation. It is also suggested to add the Jotform email addresses into your contact list. Below are the Jotform email addresses:
It is also suggested if you can ask your email provider to whitelist Jotform IP addresses. This guide will explain you more about Jotform IP addresses. If you want to move the forms, you'll have to initiate a request from the Jotform account that owns the forms. So, I recommend you to login into your Jotform account associated with email ID: contact@assurance-agent-immobilier.fr and then request us to transfer the forms.
Give it a try and reach out again if you have any other questions.