Formulaire frauduleux - Usurpation de l'identité Troc Vélo

Bonjour,

Nous prenons contact avec vous pour vous signaler des tentatives de fraude via un formulaire créé sur votre site. Ce formulaire usurpe l'identité de notre marque "Troc Vélo" afin de tromper nos utilisateurs et leur soutirer de l'argent.

Pourriez-vous bloquer le créateur du formulaire suivant, s'il vous plaît : https://form.jotform.com/243446623415051

Merci pour votre compréhension.

Dans l'attente de votre retour,

Cordialement,

Lucas
Equipe Troc Vélo

Hi Lucas,

Thanks for reporting this to us and helping us to keep Jotform safe. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we take your security and privacy very seriously. We want to assure you that Jotform is not participating in this conduct. We supply a Form Builder, and unfortunately, some parties may use the forms for wrongful purposes.

After looking into this, we determined that they have violated our Terms of Use. So, we immediately suspended the account, the account owner, as well as any forms and apps connected to it. But, keep in mind that although the form owner has no access to the form or data at Jotform now, they might have received your submission information if they enabled the Notification Email feature. 

Feel free to reach out again if you have any questions or if we can help you in any other way.

Bonjour Clara,

Merci pour votre rapide retour,

De notre côté, nous avons toujours accès au formulaire lorsque nous cliquons sur le lien. Est-ce normal ou y a-t-il un délai avant qu'il ne se ferme ?

Merci pour le blocage rapide de ce compte. Nous espérons qu'aucun de nos utilisateurs n'a été victime de cette tromperie.

Dans l'attente de votre retour,

Cordialement,

Lucas
Equipe Troc Vélo

Hi Lucas,

Indeed, the form is still reachable, but the associated account is already suspended, so that the owner of the account won't be able to access to the submissions anymore, until he provides a proof that the form is legit.

Reach out again if you have any other questions.