Impossible de me connecter à mon compte

  • CAROLINE CARPENTIER
    Demandé le 5 décembre 2024 à 05:23

    Bonjour,

    Je n'arrive plus à me connecter alors que je n'ai pas changé le mot de passe.

    Je ne reçois pas le lien pour changer le mot de passe quand le clique sur mot de passe oublié.

    Merci de m'aider.


    Page URL: https://eu.jotform.com/tables/221521883576360?utm_source=sheetsemailfooter&utm_medium=email&utm_term=221521883576360&utm_content=view_all_
  • Joeni Jotform Support
    Répondu le 5 décembre 2024 à 07:44

    Hi CAROLINE,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked where the form was created and saw that the account is associated with the email address m****e.m****t@force-langues.fr which is under the Starter Plan. Can you confirm if this is the account where you're unable to log in? If so, upon checking, the email address is not in the Bounce List. I've gone ahead and flushed your login attempts, can you go ahead and try to log in again?

    If you're referring to a different account, can you share the email address with us so we can look into it?

    Give it a try and let us know how it goes.

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